Shipping and Payment Info
Gang of Clouds offers 100% Free Shipping on orders over $1000 on E-Liquids for orders placed in North America. Packages are shipped by the standard carrier that the product's manufacturer uses (Canada Post, DHL, Fedex, UPS or USPS). Shipping rates are displayed at the checkout screen.
Discount Shipping Options
Please check each manufacturer's minimum order quantity to receive free shipping. Products are found under our Brands and E-Liquids pages.
Processing & Shipping Times
Processing times are not included in shipping times. Though we strive for our orders to be received within 10 business days, shipping times are an estimate based on vendor's past 90 day shipping history. Processing times may take 3-6 business days to complete. Vendors do not ship items on weekends.
When do I receive my tracking number?
Gang of Clouds sends all tracking numbers via email once a package has been shipped. You can also view your orders and associated tracking numbers in my account. Please email us at email@example.com for any issues or shipping inquiries.
Expedited / Overnight / 2nd Day Shipping
Gang of Clouds does not offer Expedited, Overnight or 2nd Day Shipping.
Multiple Tracking Numbers
Gang of Clouds will send you multiple tracking numbers if you order from 2 or more vendors. Each vendor will ship a package to you containing your items.
Tracking Number Not Working
Please allow up to 1 business day after you receive a tracking number for the status to update. If there is no progress after 1 business day please email us at firstname.lastname@example.org and we will quickly get back to you on the status of your shipment(s).
Shipping to APO/ FPO / Military Boxes
Gang of Clouds at this time does not support the ability the ship to APO/FPO mailboxes. We suggest having items shipped to an address in the United States and then having them forwarded to your final destination.
Wrong Nicotine / Size Purchased
Gang of Clouds does not reimburse or compensate for customer errors. Please ensure that you have ordered the correct size, nicotine or options. We suggest you double check your order and items as you, the customer, is responsible for providing us accurate shipping and billing information. No refunds will be issued should the customer provide incorrect shipping or product information.
FOR TPD PRODUCTS: We are not responsible for any wrongful purchases for customers who purchase non-TPD compliant hardware or e-liquids.
When placing an international order, items ship directly to you, and you will receive multiple tracking numbers as the products are en route to your final destination.
You will receive multiple tracking numbers as the products are en route to you. You are responsible for all customs fees and import taxes. Please note any special requirements in the Notes section of your order. Orders are shipped via FedEx Express or DHL which is typically 1-7 days delivery time. Please note that some orders may take up to 10 days depending on the location and shipping carrier.
Credit Card: Gang of Clouds only accepts Mastercard, Maestro, Visa, and Discover. Your order must also be placed from your location of origin, otherwise it may be rejected at checkout
Bank Wire (SWIFT/TT): Gang of Clouds can receive payments via Bank Wire (SWIFT/TT) transfers. If you wish to place an order via Bank Wire, please email email@example.com before you place an order.
We accept email money transfers at the check out page. Please follow the instructions listed. If you have any issues or questions, please email us at firstname.lastname@example.org
TransferWise: Gang of Clouds may receive payments via TransferWise.com in supported countries. Please email us for more information.
Gang of Clouds Hours Customer Service of Operation (EST):
Monday: 10am - 7pm
Tuesday: 10am - 7pm
Wednesday: 10am - 7pm
Thursday: 10am - 7pm
Friday: 10am - 5pm